How to cancel a porn site subscription, step by step

How do you cancel a porn site subscription, and what will it say on your bank statement? Both have clear answers. Almost every complaint about paid porn sites is a billing complaint. Not "the videos were bad" but "I paid $2.95 for a trial and got charged $29.95 three days later", or "I cancelled and they billed me again". The good news is that the system behind these charges is fairly standard, the companies that run it have public cancellation tools, and US law gives you real leverage.

This guide explains who bills you, what your statement will say, the traps to watch for at checkout, how to cancel properly, and what to do when cancelling doesn't work.

Who actually bills you

Most adult sites don't process your card themselves. They use specialist third-party billing companies, which handle the payment, the recurring charges and the customer service, and which appear on your statement instead of the site. The big names you will see:

• Epoch, which bills for thousands of sites and runs a Find My Purchase⁴ page where you can look up and cancel any membership it bills, with 24-hour live chat, email and phone support.
• Segpay, whose consumer portal⁵ lets you find a transaction with two of three details (email, card or transaction details) and offers 24/7 live support.
• CCBill, whose consumer support site⁶ lets you look up a subscription with any two of your email address, card number and subscription ID. Its cancellation help page⁷ also lists a 24-hour phone line (888-596-9279) and an email option.
• Others, such as Verotel, Centrobill and in-house billing companies run by big studio groups.

Which one bills you depends on the site, and sometimes on the plan or your country. Our reviews list the processors each site names. Adult Time, Pure Taboo and PlayboyPlus, for example, name Epoch and Segpay; Dorcel Club lists Epoch, Segpay EU, Centrobill and others. Your confirmation email will tell you which one took your money: keep it.

What shows on your bank statement for a porn site?

The line on your card statement (the "descriptor") normally shows the billing company, not the site. The support desk for Gamma Entertainment's sites, which include Adult Time, puts it plainly: neither the site name nor anything to do with the content of the site⁸ is mentioned on your bill, only the name of the biller. Epoch's own FAQ is built around the question "Does your billing statement refer to Epoch.com?"

What discreet billing does not hide:

• The processor's name. Anyone who searches "Epoch" or "Segpay" on a statement will quickly learn what they bill for.
• Your email. Receipts, renewal reminders and marketing go to the address you sign up with. Use a separate one.
• Your bank's app. Some banks show merchant logos or enriched names that are more descriptive than the paper statement.
• Shared accounts. If someone else sees your card statements, discreet means less obvious, not invisible.

The traps at checkout

Trials that rebill at a higher price

The cheap trial is the most common source of surprise charges. A trial for a few dollars converts automatically into a recurring membership after a few days, and on several of the sites we checked in November 2026 it rebilled at more than the regular monthly plan. Adult Time's join page¹, for example, offered a $2.95 three-day trial that rebilled at $29.95 a month while the plain monthly plan was $19.95, and BellesaPlus² offered a $3 trial that rebilled at $39.99 against a $19.99 monthly plan. The trial is also usually limited (streaming only, a few videos). If you know you want a month, buy the month.

Pre-selected plans and add-ons

Join pages often pre-select the plan the site most wants to sell: Dorcel Club's³ pre-selected a bundle with a second service and a two-year term when we checked, and BellesaPlus pre-selected its yearly plan. Some checkouts also offer "cross-sale" memberships to partner sites, sometimes as a ticked box. Under federal law a seller needs your express informed consent before charging you for a recurring plan, but the safest habit is to read every box on the payment page before you pay, and untick anything you didn't come for.

Renewal terms that differ from the headline

Promotional yearly prices may renew at the full price. If the join page doesn't say what the plan renews at, assume the worst or ask support before paying. A non-renewing option, where one exists, avoids the problem entirely: Vixen and Blacked, for instance, offered a one-time year that doesn't renew.

How to cancel a porn subscription, step by step

1. Find out who bills you. Check the confirmation email or the descriptor on your statement.
2. Cancel on the site first, if it has a cancel option in your account settings. Some sites send you to the processor anyway.
3. Or cancel at the processor. Use Epoch's Find My Purchase⁴, Segpay's consumer portal⁵ or CCBill's support site⁶. Gamma's sites have their own cancel page⁹ with separate routes depending on the processor. Processor sites only find a membership if you search with the exact email and card you used, so try alternatives if nothing comes up.
4. Get the confirmation. Epoch, for example, says it emails a confirmation that your membership has been canceled and that you will no longer be billed⁴. Save it, with the date and time. No confirmation means you haven't cancelled yet.
5. Cancel before the rebill date, ideally the same day you join a trial. You usually keep access until the paid period ends.
6. Check your next statement. If a charge appears after your confirmed cancellation, contact the processor with the confirmation first; they can usually refund it.

What if you get charged after cancelling?

If you're charged after cancelling, or for something you never agreed to, and the processor won't fix it, go to your card issuer. For credit cards, the Fair Credit Billing Act gives you a formal billing error process. The CFPB says to call the card company right away and send a written billing error notice within 60 days¹⁰ after the charge appeared on your statement; the issuer then has 30 days to acknowledge it. Keep copies of everything. Debit cards have different and generally weaker protections, which is one reason to use a credit card for subscriptions.

Two cautions. A chargeback usually ends your membership and may get your card blocked by that processor for future purchases. And disputing a charge you actually agreed to is not a billing error; it can be treated as fraud. Use the dispute process for real errors, not buyer's regret.

Charged by a site you never joined?

An unfamiliar adult-billing descriptor on your statement has a few usual explanations. Someone else in the household used your card; you joined a site under a different name than you remember, or a cross-sale box was ticked at checkout; or your card number has been stolen.

• Look the charge up on the processor's site with your card and email. It will tell you which site the charge is for and let you cancel it.
• If you recognize it, cancel and ask for a refund of any charge after your cancellation.
• If you don't, call your card issuer, report the charge as unauthorized and ask for a new card number. A stolen card is often tested with small charges first.

The law on subscriptions

ROSCA: the federal floor

The Restore Online Shoppers' Confidence Act (ROSCA) applies to any online subscription with automatic charges. Under 15 U.S.C. § 8403¹¹, a seller must clearly disclose all material terms before taking your billing information, get your express informed consent before charging you, and provide a simple way to stop recurring charges. A trial that converts to a paid plan is covered.

"Click to cancel": what happened

In 2024 the FTC adopted a broader "click to cancel" rule that would have required cancelling to be as easy as signing up. It never took effect: on July 8, 2025, the US Court of Appeals for the Eighth Circuit vacated the entire rule¹² on procedural grounds, days before its compliance deadline. In March 2026 the FTC started the rulemaking over¹³ with a new advance notice asking whether to cover automatic renewals and trial conversions, and it said it had brought five litigated cases and six settlements over negative-option plans since January 2025. Until a new rule exists, ROSCA, the FTC Act and state laws are what protect you.

State auto-renewal laws

Several states have their own automatic-renewal laws, and California's is the strictest. Amendments that took effect July 1, 2025 require express affirmative consent to the renewal terms¹⁴, online cancellation for anything you signed up for online (a direct link or button, or a ready-made cancellation email), an annual reminder, notice 7 to 30 days before a price increase, and a reminder before a free or promotional period of more than 31 days converts. The bill text is AB 2863¹⁵. Sites that sell to Californians often apply these rules everywhere because it is simpler.

This has been enforced against adult sites before

Adult-site billing was one of the FTC's early internet cases. In 2001 the operators of Playgirl.com and dozens of other adult sites agreed to pay $30 million to settle FTC charges¹⁶ that they billed people for "free tour" sites after claiming credit cards were needed only to prove age. The settlement barred them from billing anyone without prior authorization.

Paying more privately

• Virtual card numbers. Many card issuers, and services such as Privacy.com¹⁷, let you create a separate card number per merchant with its own spending limit, which you can pause or close. A closed number can't be rebilled, though you still owe for charges you agreed to.
• Prepaid and gift cards. Some sites accept them, but many processors decline prepaid cards. Registering a prepaid card adds protections; the CFPB explains why registration matters¹⁸.
• A separate email address for adult accounts, and a unique password for each.

What is Epoch on my credit card statement?

Epoch is a payment company that bills for thousands of websites, many of them adult sites. If you see it on your statement, look the charge up on Epoch's Find My Purchase page with your email or card to see which membership it is and cancel it.

What is Segpay or CCBill on my statement?

Both are third-party billing companies used by many adult and subscription sites. Each has a consumer lookup page (cs.segpay.com and support.ccbill.com) where you can find the purchase with two pieces of information and cancel it.

The paid porn site comparison lists each site's trial and rebill price; our Vixen review covers its non-renewing year.

Checklist

• Skip the trial if you know you want a month; compare the rebill price with the monthly price.
• Read every ticked box on the payment page.
• Note which processor billed you and keep the confirmation email.
• Put the rebill date in your calendar, or cancel the same day and keep access to the end of the period.
• Cancel through the site or the processor, and save the cancellation confirmation.
• If you are billed after cancelling, contact the processor, then your card issuer within 60 days.

For which sites make this easiest, see the comparison and our guide to choosing a subscription. For the privacy side of signing up, including state ID-check laws, read porn age verification laws by state.